History

Business Hours

The Crystal Lattice is an online small business. I am available to answer questions as needed between 9am and 6pm EST, Monday through Sunday at 386-205-0390. If you reach my voicemail, please leave a message and I will promptly reply. 

Shipping

All orders generally ship within five (5) business days, unless otherwise stated in the product listing. Back ordered items will be shipped within two-three (2-3) weeks (depending on availability) after purchase date. All domestic shipments are made via USPS, UPS or other common carriers. Your tracking number will be sent to you directly once your item is shipped.

General Terms

Products may change or be discontinued based on availability. We reserve the right to limit order quantity at any time without notice. Prices and promotions are subject to change without notice. By placing an order with The Crystal Lattice, you agree that you are buying these products for your own use and not for resale.

Returns

Your satisfaction is my greatest priority. Remember, stones are born of nature and are therefore imperfect. These imperfections are what makes each one unique. If you receive a damaged or wrong item, please email me at bonnie@thecrystallattice.com. Returns will be accepted at the discretion of the owner within 10 days after delivery. Please include your order number and a photo of the damage. If you have questions, don’t hesitate to call me at 386-205-0390.